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Terms of Use

The agreement between you, as a professional coach, and Tairi B.V. for the use of Faronto.

Effective: May 21, 2026 · Last updated: May 24, 2026

These Terms of Use (the "Terms") govern your use of the Faronto coaching platform, available at app.faronto.com and through related services (together, the "Service"). The Service is operated by Tairi B.V., a private limited company incorporated under Dutch law ("Faronto", "we", "us").

By creating an account or using the Service, you ("Customer", "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

The Service is offered exclusively to professional coaches acting in the course of their business or profession (B2B). The statutory consumer protection rules under Books 6 and 7 of the Dutch Civil Code do not apply.

Faronto is a brand of Tairi B.V., Keizersgracht 520h, 1017 EK Amsterdam, the Netherlands; KvK 86626264; VAT NL864027692B01.

1. Definitions

  • Customer Content: all data, files, notes, articles and other content that you or your Authorised Users upload, generate or store in the Service, including data about your Coachees.
  • Coachee: an individual you coach using the Service.
  • Authorised User: a person you authorise to use the Service under your account.
  • Documentation: the user-facing documentation we publish for the Service.
  • DPA: the Data Processing Agreement at faronto.com/dpa, which forms part of these Terms.
  • Privacy Policy: the Privacy Policy at faronto.com/privacy, which forms part of these Terms.
  • Subscription Term: the period for which you have purchased a paid plan, or the duration of your free use of the Service. Unless your order or plan specifies a different period, the Subscription Term is the billing cycle of your plan (monthly or annual).
  • Fees: the amounts payable for the Service as set out at faronto.com/#pricing or as agreed with you in writing.

2. Account, eligibility and Authorised Users

  1. You must be at least 18 years of age and registered as a business in your jurisdiction (e.g., as a sole proprietor, partnership, B.V. or equivalent) to use the Service.
  2. You are responsible for the accuracy of the information you provide on registration and for keeping it current.
  3. You are responsible for the activities of all Authorised Users and for ensuring they comply with these Terms.
  4. You must keep your authentication credentials confidential and notify us promptly of any unauthorised use of your account.

3. The Service

  1. We grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service during the Subscription Term, in accordance with these Terms and the Documentation.
  2. We will provide the Service with reasonable skill and care. The Service is provided on a "best-effort" basis without a guaranteed service level. We do not commit to any specific uptime or response time.
  3. We may modify, add to or remove features of the Service at our discretion. We will not materially reduce the core functionality of a paid plan during a Subscription Term without giving you reasonable advance notice.
  4. We may release new features as beta or preview functionality. Beta features are provided "as is" and may be changed or withdrawn at any time.

4. AI features

  1. The Service includes AI-powered features (such as session prep briefings and session summaries) that use third-party large language models. These features generate output based on the input we send.
  2. AI output is provided as a suggestion only. It can be incomplete, inaccurate, biased or otherwise unsuitable, and it is not a substitute for your professional judgement. You are solely responsible for reviewing AI output before relying on it, sharing it with a Coachee, or otherwise acting on it.
  3. You will not use AI features to provide medical diagnosis, legal advice or any other regulated professional service that you are not licensed to provide.
  4. You will only enable AI features for a Coachee where you have a valid lawful basis to process that Coachee's data through a third-party AI provider, including, where required, the Coachee's explicit consent under Article 9(2)(a) GDPR.

5. Fees, billing and taxes

  1. Fees and plan inclusions are set out at faronto.com/#pricing. We may change the Fees with at least 30 days' prior notice; any change applies from the start of your next Subscription Term.
  2. Paid plans are billed in advance through our merchant of record, Paddle.com Market Ltd. Paddle handles invoicing, payment processing, sales tax/VAT collection and remittance. Paddle's terms apply to the payment transaction.
  3. Prices shown are exclusive of VAT and other applicable taxes, which are added at the rate determined by Paddle based on your billing location.
  4. Subscriptions renew automatically at the end of each Subscription Term unless you cancel before the renewal date. You can cancel renewal at any time from inside your account; cancellation takes effect at the end of the current Subscription Term.
  5. No refunds. Fees already paid are non-refundable, including for partial periods, except where required by mandatory law. If we materially breach these Terms and fail to cure within 30 days of your written notice, you may terminate and request a pro-rata refund of prepaid Fees for the period after termination.
  6. If a payment fails or is reversed, we may suspend the Service after written notice and a reasonable cure period.
  7. Invoicing your own clients. This Section 5 governs only the Fees you pay us for the Service. Where you use the Service to invoice your own Coachees (through Stripe Connect, through Mollie, or by recording invoices you raise through your own accounting) you act as the merchant of record for those transactions and Faronto is not a party to them. You are solely responsible for tax registration, for determining, charging and remitting VAT or sales tax, for invoice numbering and sequencing, for statutory bookkeeping and record-keeping, and for obtaining any tax advice relating to your coaching business. The Service does not generate or assign invoice numbers and is not an accounting or tax-compliance product.

6. Free tier

  1. We may offer a free tier with limited functionality. We may modify or discontinue the free tier at any time without liability.
  2. We may suspend or terminate free accounts that show no signs of legitimate use for a continuous period, or where account activity suggests automated or abusive behaviour.

7. Your content and your role under the GDPR

  1. As between you and us, you retain all rights, title and interest in Customer Content. We do not claim ownership of it.
  2. You grant us a limited, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Content as necessary to operate, maintain, secure and develop the Service. We will not use Customer Content for any other purpose, including to train AI models.
  3. You represent and warrant that you have all rights and consents necessary to upload Customer Content to the Service and to instruct us to process it.
  4. Where Customer Content includes personal data of Coachees, you are the data controller and we are the data processor. The DPA applies and is incorporated into these Terms by reference.
  5. You are responsible for telling your Coachees that you use Faronto, for providing them with appropriate privacy information, and for obtaining any consents required.

8. Acceptable use

You will not, and you will ensure your Authorised Users do not:

  • Use the Service in violation of any applicable law, including data protection, anti-spam, sanctions or export-control laws.
  • Use the Service to send unsolicited bulk communications, malware or harmful code, or to phish or otherwise deceive recipients.
  • Upload content that is unlawful, defamatory, infringing, obscene or harmful, or that contains another person's special category data without a lawful basis.
  • Use the Service to provide medical care, mental-health treatment or other regulated services for which the Service is not designed.
  • Reverse-engineer, decompile or disassemble the Service, except to the extent applicable law expressly permits.
  • Probe, scan or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, other than under a coordinated disclosure programme we publish.
  • Use automated tools to scrape or extract data from the Service in a way that exceeds normal use, or use the Service to build a competing product.
  • Resell, sublicense or rebrand the Service to third parties.

9. Third-party services and integrations

  1. The Service interoperates with third-party services such as Stripe (for invoicing your clients), Google Calendar, Microsoft 365 Calendar and Zoom. You are solely responsible for your relationship with each third-party provider and for compliance with their terms.
  2. We are not liable for the availability, performance, security or content of third-party services. If a third-party service changes or becomes unavailable, the related functionality of the Service may also become unavailable.

10. Intellectual property

  1. We and our licensors own all rights, title and interest in the Service, the Documentation, all related intellectual property and all improvements to them. These Terms grant you no rights other than those expressly stated.
  2. If you provide us with feedback, ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use them without restriction. We will not identify you as the source without your consent.

11. Confidentiality

  1. Each party may receive non-public information from the other that is identified as confidential or that, by its nature, should be understood as confidential ("Confidential Information").
  2. The receiving party will use the same care to protect Confidential Information as it uses for its own confidential information of like importance, and not less than reasonable care, and will use it only for purposes of these Terms.
  3. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known before disclosure, was developed independently, or is required to be disclosed by law (with prior notice where lawful).
  4. Survival. The obligations in this Section 11 survive termination of these Terms for three (3) years, except that obligations relating to trade secrets survive for so long as the information remains a trade secret under applicable law.

12. Limited warranty and disclaimers

  1. We warrant that we will provide the Service with reasonable skill and care.
  2. We maintain appropriate technical and organisational measures to protect the Service and Customer Content. The current measures are described in Annex 3 of the Data Processing Agreement.
  3. Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted or error-free operation.
  4. We do not warrant that AI output will be accurate, complete or fit for any specific purpose.

13. Limitation of liability

  1. Nothing in these Terms limits or excludes either party's liability for: (a) wilful misconduct or gross negligence (opzet of bewuste roekeloosheid); (b) death or personal injury caused by negligence; (c) any liability that cannot be limited or excluded under mandatory law; (d) your obligations under Section 14.1 (Customer indemnification); or (e) your breach of Section 8 (Acceptable use) that infringes our or a third party's intellectual property rights.
  2. Subject to clause 13.1, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, or loss or corruption of data, even if advised of the possibility of such damages.
  3. Subject to clause 13.1, our total aggregate liability under or in connection with these Terms in any 12-month period will not exceed the total Fees paid by you to us (or to Paddle on our behalf) for the Service in the 12 months immediately preceding the event giving rise to the claim.
  4. If you use the Service on the free tier, our total aggregate liability is capped at EUR 100.

14. Indemnification

  1. By you. You will indemnify and hold us harmless against all claims, damages, losses and reasonable costs (including legal fees) arising from a third-party claim that: (a) Customer Content infringes a third party's intellectual-property rights, privacy rights or other rights; (b) your use of the Service breaches these Terms or applicable law (including data-protection law); or (c) you have not obtained the lawful basis or consents required to upload or process the personal data of a Coachee on the Service.
  2. By us (intellectual-property infringement). Subject to Section 13 (Limitation of liability), we will defend you and your Authorised Users against any third-party claim that the Service, used in accordance with these Terms and the Documentation, infringes that third party's intellectual property rights, and we will indemnify you against damages finally awarded against you by a court of competent jurisdiction (or agreed in a settlement we approve) arising from such a claim. We have no obligation under this Section 14.2 for claims arising from: (a) your modification of the Service; (b) combinations of the Service with products or services not supplied by us; (c) beta features under Section 3.4; or (d) Customer Content. If the Service becomes, or in our reasonable opinion is likely to become, subject to such a claim, we may at our option and expense: (i) procure the right for you to continue use; (ii) modify or replace the Service so it becomes non-infringing with substantially equivalent functionality; or (iii) terminate the affected portion of the Service and refund a pro-rata portion of prepaid Fees for the unused term. This Section 14.2 states our entire liability for IP infringement claims relating to the Service.
  3. Procedure. Each party's indemnification obligation under this Section 14 is conditional on the indemnified party giving the indemnifying party prompt written notice of the claim, granting the indemnifying party sole control of the defence and settlement (subject to the indemnified party's reasonable approval of any non-monetary terms binding on it), and providing reasonable assistance at the indemnifying party's expense.

15. Term, suspension and termination

  1. These Terms apply from the date you create an account and continue until terminated.
  2. You may terminate at any time by deleting your account. Termination takes effect at the end of the current Subscription Term; no refunds are due for unused periods.
  3. We may suspend or terminate your access immediately if: (a) you materially breach these Terms and fail to cure within 30 days of written notice (or immediately, if cure is not possible); (b) you fail to pay Fees when due; (c) we are required to do so by law or by an order of a competent authority; or (d) we reasonably believe that your continued use poses a security or legal risk to us or our users.
  4. On termination, your right to use the Service ends immediately. We will retain Customer Content for 30 days after termination so you can export it, and will then permanently delete it, except for data we are required by law to retain. You may export Customer Content at any time during the Subscription Term and during the retention window using the self-service export tool described in the DPA. Sections that by their nature should survive termination (including 7, 10, 11, 13, 14 and 17–20) will survive.

16. Force majeure

Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, internet or power outages, denial-of-service attacks, third-party platform failures, war, terrorism, civil unrest, epidemics, or actions of public authorities. Payment obligations are not excused by force majeure.

17. Changes to these Terms

We may amend these Terms by giving you at least 30 days' prior notice by email or in-product notice. If you do not agree to the change, you may terminate before the change takes effect; otherwise, continued use constitutes acceptance. Changes that are required by law or that benefit you may take effect immediately.

18. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of substantially all of our assets, on notice to you.

19. Notices

Notices to you may be given by email to the address on your account or through an in-product notice. Notices to us must be sent by email to legal@faronto.com and, where requested, by registered post to Tairi B.V., Keizersgracht 520h, 1017 EK Amsterdam, the Netherlands.

20. Governing law and disputes

  1. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands, excluding the United Nations Convention on Contracts for the International Sale of Goods.
  2. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the competent court of Amsterdam (Rechtbank Amsterdam), without prejudice to the right of either party to seek injunctive relief in any other competent court.

21. Miscellaneous

  1. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force, and the parties will negotiate in good faith a replacement provision that reflects the original intent.
  2. Failure to enforce any provision is not a waiver of the right to enforce it later.
  3. These Terms, together with the Privacy Policy, the DPA and any order forms or written agreements signed between us, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements on the same subject. In case of conflict, the following order of precedence applies: (i) any signed order form; (ii) the DPA, on matters concerning the processing of personal data; (iii) these Terms; and (iv) the Privacy Policy (which is informational).
  4. Coachees are not parties to these Terms. A Coachee's use of the Faronto client portal is governed by the separate Client Portal Terms at faronto.com/client-portal-terms, which the Coachee accepts directly on first sign-in. These Terms create no rights or obligations between Faronto and any Coachee.
  5. Article 7:404 of the Dutch Civil Code (Burgerlijk Wetboek) and the second sentence of Article 7:407 paragraph 2 of the Dutch Civil Code do not apply.

22. Contact

  • Tairi B.V. (Faronto)
  • Keizersgracht 520h, 1017 EK Amsterdam, the Netherlands
  • KvK 86626264 · VAT NL864027692B01
  • Email: legal@faronto.com
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